Returns and Refunds

Return Policy

We currently accept returns within the United States only, excluding region-specific exceptions. If you're not satisfied with your purchase, you may request a return within 30 days of receiving your item.

To be eligible, the item must be unused and in its original packaging.

All included items must be returned, including any extra items that come as a bonus with your purchase. Due to the personal nature of this product, we are unable to accept returns on items that have been used. The item must be completely free of damage and residue.

AΒ flat fee of $7.00 will be deducted from your refund to cover return shipping.

You can initiate a return by signing into your customer account.

Returns must be sent to:

True Face Returns
1741 Newnan Crossing Blvd East Ste I
Newnan, GA 30265
United States

For all return-related questions, contact us at truefacemethod@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or incorrect, contact us within 7 days with a photo and your order number so we can make it right. In these cases, return shipping is covered by us.

Exceptions / Non-Returnable Items

We cannot accept returns on:

  • Used items

  • Final sale items

  • International orders (except where required by law)

If you have questions about your specific situation, please reach out before initiating a return.

Exchanges

We do not offer direct exchanges. If you would like a different item, please initiate a return (if eligible) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery under local regulations. To be eligible, items must be unused, in original condition and packaging, and accompanied by proof of purchase. Please contact us at truefacemethod@gmail.com to initiate this process.

Refunds

Once your return is received and inspected, we’ll notify you whether the refund is approved. If approved, your original payment method will be refunded within 10 business days.

Please note: it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at truefacemethod@gmail.com.